Booking Terms & Conditions of letsbookit.com
1 THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply products to you, whether these are goods or services. Any purchase of goods and services from us is subject to these Terms and Conditions; any special terms and conditions which may be displayed elsewhere on our website and the terms and conditions of any third parties and / or event which can be found on their websites.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2 INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Travis Group Limited registered in England and Wales. Our company registration number is 10674726 and our registered office is at Wilderton Grange, 4 Wilderton Road West, Poole, Dorset, BH13 6EF. We are solely a booking agent and sell passes and associated services for events and activities on behalf of agents, promoters and venues.
2.2 How to contact us. You can contact us by telephoning us on 01202 552 163 or by writing to us at Travis Group Limited, PO Box 5697, Bournemouth, Dorset, BH1 4ZL or firstname.lastname@example.org
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.
3 OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when we email (unless you specify another means) you to accept and confirm it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product (or we will refund any moneys already paid). This might be because of limited availability, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 We only sell to the UK. Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK (unless you contact us in advance and we agree to waive this clause).
4 OUR PRODUCTS
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the products accurately, your product may vary slightly from those images.
4.2 Restrictions. Passes may be sold subject to certain restrictions on entry or use, such as restricted, obstructed or side view or a minimum age for entry. Any such restriction will be displayed on our website or otherwise notified to you before or at the time you make your booking. It is your responsibility to ensure that you read all notifications displayed on our website.
5 YOUR RIGHTS TO MAKE CHANGES
5.1 If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8- Your rights to end the contract).
5.2 Nightclub and Bar Entry (party pass) group numbers may be increased any time up to 24 hours prior to the event date and can be decreased any time up to 14 days prior to the event date.
5.3 Show Bookings, New Year’s Eve Nightlife Passes, Cocktail Making Lessons, Chocolate Making Lessons, Dance Classes and any other similar group activity or event, requiring advance bookings by us, which is not related to passes noted in Clause 5.2 above may not be reduced after 42 days prior to the event date. We will endeavour to allow increases to group numbers after the 42 day period – however, in many cases this will not be possible.
6 OUR RIGHTS TO MAKE CHANGES
6.1 Minor changes to the products. We may change the product:
6.1.1 to reflect changes in relevant laws and regulatory requirements; and
6.1.2 to implement minor technical adjustments and improvements, for example to address a security threat. If we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
7 PROVIDING THE PRODUCTS
7.1 Delivery costs. The costs of delivery will be as displayed to you on our website (if applicable).
7.2 When we will provide the products.
7.2.1 If the products are one-off services. We will begin the services on the date we accept your order. The completion date for the services is as told to you during the order process.
7.3 We are not responsible for delays outside our control. If our supply of the products or services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.4 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the products to you, for example, the information set out in Clause 15. If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and Clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
7.5 It is your responsibility to check your order; mistakes cannot always be rectified.
8 YOUR RIGHTS TO END THE CONTRACT
8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
8.1.1 If what you have bought is faulty or mis-described you may have a legal right to end the contract (or a service re-performed or to get some or all of your money back), see Clause 11;
8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see Clause 8.2;
8.1.3 If you have just changed your mind about the product, see Clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;
8.1.4 In all other cases (if we are not at fault and there is no right to change your mind). Please contact us to explain the problem and we will see if we can help.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at 8.2.1 to 8.2.4 below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:
8.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to (see Clause 6.1);
8.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
8.2.3 there is a risk that supply of the products may be significantly delayed because of events outside our control;
8.2.4 you have a legal right to end the contract because of something we have done wrong.
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For many products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms. However, see Clause 8.4.
8.4 When you don’t have the right to change your mind. You do not have a right to change your mind in respect of:
8.4.1 the supply of accommodation, transport of goods, vehicle rental services, catering or services related to leisure activities, if the contract provides for a specific date or period of performance;
8.4.2 any goods that are made to your specifications or are clearly personalised; or
8.4.3 services, once these have been completed, even if the cancellation period is still running.
This includes, but is not limited to, show bookings, New Year’s Eve Nightlife Passes, Cocktail Making Lessons, Dance Classes, Chocolate Making Lessons and any other group activity or event which requires advance bookings by us.
8.5 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.
8.5.1 Have you bought products or services (for example, night club entry)? If so, you have 14 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.
8.5.2 Have you bought excluded goods and services? You do not have the right to change your mind, see Clause 8.4.
8.6 Loss in value. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
9 HOW TO END THE CONTRACT WITH US (INCLUDING IF YOU HAVE CHANGED YOUR MIND)
9.1 Tell us you want to end the contract. To end the contract with us, please let us know (within the 14 day period) by doing one of the following:
9.1.1 Phone – Call us on 01202 552 163
9.1.2 Email – Email us at email@example.com
9.1.3 By post – Write to us at Travis Group Limited, PO Box 5697, Bournemouth, Dorset, BH1 4ZL
Please provide your name, home address, details of the order and, where available, your phone number and email address.
9.2 How we will refund you. We will refund you the price you paid for the products including delivery costs if applicable, by the method you used for payment. However, we may make deductions from the price, as described below.
9.3 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
9.3.1 Where the product is a service, we may deduct from any refund an amount for the supply of the service for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.
9.4 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind
10 OUR RIGHTS TO END THE CONTRACT
10.1 We may end the contract if you break it. We may end the contract for products or services at any time by writing to you if:
10.1.1 you do not make any payment to us when it is due and you still do not make payment within seven days of us reminding you that payment is due;
10.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, your personal details or your identification as identified in Clause 15.
10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in Clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.
10.3 We may withdraw the product or services. We may write to you to let you know that we are going to stop providing the product or service. We will let you know at least seven days in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products or services which will not be provided.
10.4 Cancellation. If an event is cancelled, you will be offered a refund for any products you have paid for but not received.
11 IF THERE IS A PROBLEM WITH THE PRODUCT / SERVICE
11.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us. You can contact us by telephone on 01202 552 163 or write to us at Travis Group Limited, PO Box 5697, Bournemouth, Dorset, BH1 4ZL or firstname.lastname@example.org. We may need to contact third parties for more information before responding to your complaint. We will get back to you as soon as possible. If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith.
11.2 Please note that we provide details of an emergency number to call on all confirmed bookings and you are required to contact us on the date if something is not going quite to plan as we will most likely be able to rectify any problem at that time. Failure to contact us in accordance with this clause may negate the possibility of a refund, regardless of any terms in respect of refunds.
11.3 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
If your product is services, for example night club entry or dance classes, the Consumer Rights Act 2015 says:
a) You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
b) If you haven’t agreed a price beforehand, what you’re asked to pay must be reasonable.
c) If you haven’t agreed a time beforehand, it must be carried out within a reasonable time.
See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
12 PRICE AND PAYMENT
12.1 Where to find the price for the product. The price of the product will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the product advised to you is correct. However please see Clause 12.4 for what happens if we discover an error in the price of the product you order.
12.2 Additional Charges. We may include an administration fee within our bookings and if so you will be informed before you receive your confirmation email.
12.3 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
12.4 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you (if applicable).
12.5 When you must pay and how you must pay. We accept payment with all major credit and debit cards. Unless specified on the website, we take full advance payment when you make your booking. Certain products (shown on the website) can be split into deposit and final balance. The deposit is payable when you make your booking and you will be informed when the final balance is due.
12.6 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 2% a year above the base lending rate of Barclays Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.
12.7 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved we will charge you interest on correctly invoiced sums from the original due date.
13 OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
13.1 We are responsible to you for foreseeable loss and damage caused by us only. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. Unless otherwise stated, our liability to you in connection with the event (including but not limited to, for any cancellation, rescheduling or material change to the programme of the event) shall be limited to the price paid by you for the product or service. We shall have no liability for any damage to your property and that of any other pass holder in the event that any services are carried out at a location of your choosing.
13.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at Clause 11.3 and for defective products under the Consumer Protection Act 1987. We remind you that we are a booking agent. For the avoidance of doubt, we do not operate in nor have any employees in any of the venues and / or we have not made any investigations in respect of any of the organisations or venues that we provide bookings for and you should make your own enquiries in this regard.
13.3 We are not liable for business losses. We only supply the products or services for domestic and private use. If you use the products or services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14 HOW WE MAY USE YOUR PERSONAL INFORMATION
14.1 How we will use your personal information. We will use the personal information you provide to us:
14.1.1 to supply the products to you;
14.1.2 to process your payment for the products; and
14.1.3 if you agreed to this during the order process, to give you information about similar products that we provide, but you may stop receiving this at any time by contacting us.
14.2 For the avoidance of doubt, we will release your personal data to such third parties as is necessary to enable us to supply the products to you (including but not limited to a Venue or Event Manager). This normally consists of no more than your name, contact telephone number and email address.
14.3 Save as mentioned in these Terms and Conditions, we will only give your personal information to other third parties where the law either requires or allows us to do so.
15 SPECIAL BOOKING REQUIREMENTS, ADMISSION AND IDENTIFICATION
15.1 We operate a unique policy; endorsed by The Licensed trades & local Police. We may often ask for I.D in advance (details below) to ensure that large groups are admitted to venues that may normally not welcome large single sex parties.
15.2 We will normally request, at our discretion, that all male groups (or a mixed group with a male contingent larger than six persons) send us one form of photo I.D. per six males in that group. This information is never passed on to any other agent or Company whatsoever. The information is destroyed within three months and will only be passed to the Police, if requested. We take this I.D. to both ensure the venues are aware, to some extent, who is in their building as part of a large group, and we also offer recourse in the event of any disturbance, conflict or any issue in general that may take place within a licensed premises.
15.3 These measures go some way to ensuring responsible drinking levels, customer safety and also provide a responsible face to the Night Time Economy. Our methods have proved particularly successful with venues that would not normally accept large all male groups. Please also note that if you are booked into a licensed venue (e.g. Nightclub or Bar) or an event that includes alcohol, all members of your group will need to be over 18 years old & all members will need to bring valid I.D. with them. We do not accept any liability for any losses caused by your failure to ensure all persons are able to produce valid I.D.
15.4 When we book an activity or event for you (such as dance classes, life drawing classes and any other activity that is allocated a specific time), please ensure you allow, at least an extra hour on top of the set times for any further plans you may have. Occasionally, and due to unforeseeable reasons and circumstances beyond our control, an event may start later than expected. In such situations, you will receive the full length of any event but we do not accept any liability for such delays. For example, we do not accept any liability for any forward or past travel fee(s) or offer any refund (part or full) if you are unable to complete the event due to not allowing a reasonable amount of extra time for such unexpected uncertainties. Such issues are rare though.
15.5 Every effort to admit latecomers will be made at a suitable break in the event but admission cannot be guaranteed.
15.6 It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event.
15.7 Please note that advertised start times of events are subject to change.
15.8 Special effects which may include, without limitation, sound, audio visual, pyrotechnic effects or lighting effects may be featured at an event. Prolonged exposure to noise may damage your hearing. You and other pass holders consent to filming and sound recording as members of the audience.
16 Licencee Ejection / Unreasonable behaviour
16.1 All Licensed premises reserve the right, (without refunding payment), to refuse admission or to eject, any person whose conduct the management deems unacceptable. This is at the management’s discretion and includes (but is not limited to) to any person who uses vulgar or abusive language, is considered to be aggressive or violent or in breach of the peace, has consumed too much alcohol, is banned under any exclusion scheme, is in possession of illegal substances, does not comply with regulations under the Licensing Act, or who fails to comply with any of the venues reasonable rules or requests (such as a search). Breach of standard entry terms may terminate your right to entry without refund.
17 OTHER IMPORTANT TERMS
17.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer you may contact us to end the contract within seven days of us telling you about it and we will refund you any payments you have made in advance for products not provided.
17.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
17.3 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
17.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
17.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
17.6 Which laws apply to this contract and where you may bring legal proceedings. These terms and any dispute or claim arising out of or in connection with it or its subject matter or formation are governed by and construed in accordance with English law. Each party irrevocably agrees that the Courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this agreement or it subject matter of formation.
17.7 Alternative dispute resolution. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact the alternative dispute resolution provider we use. You can submit a complaint to CEDR via their website at www.cedr.com . CEDR will not charge you for making a complaint and if you are not satisfied with the outcome you can still bring legal proceedings. In addition, please note that disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform.